We are looking for Service Desk Analyst to join our client's team and successfully deliver the service desk processes, maintaining SLA standards and user satisfaction across supported business units
Details:
* Start: ASAP
* Work Type: Full Remote
* Work Schedule: Full-time
* Allocation: Ongoing
* Technology: Basic understanding of office applications, Azure Active Directory, 1st level IT support
* Skill Area: IT Support and Customer Service
* Task Focus: Providing technical support to end-users, resolving IT issues, and ensuring efficient service desk operations.
* Languages: Proficiency in English + Italian+Spanish
Skills and Technologies:
* Proficiency in selected language and English.
* Basic knowledge of office applications and Azure Active Directory.
* Experience in 1st level IT support.
* Strong customer service and communication skills.
* Ability to manage support requests efficiently and ensure SLA and KPI compliance.
Responsibilities:
* Provide technical support to end-users for four different [Language] and UK business units.
* Handle service desk requests, troubleshoot issues, and guide users to resolution.
* Maintain service delivery SLAs and meet key KPIs.
* Ensure effective communication and a positive user experience.