We are seeking for highly skilled and experienced Senior Project Manager role to lead large-scale change and transformation projects in the IT Service Management area, simplify and modernize our Service Management Platforms and drive transformation. This role requires exceptional communication skills to engage with stakeholders and users effectively as well as technical knowledge to manage all workstreams.
Details:
Start: ASAP
Work Type: Full Remote
Work Schedule: Full-time
Allocation: 6+ months contract
Languages: Professional English
Task Description:
• Lead and manage large-scale transformation projects in the Service Management space, largely focused on ServiceNow tooling.
• Develop and execute detailed project plans, timelines, and budgets ensuring projects are delivered on time, within scope, and within budget.
• Communicate project status, risks, and issues clearly and effectively to all stakeholders.
• Work closely with end-users and stakeholders to gather requirements, provide updates, and address concerns and ensure user satisfaction and adoption of new solutions.
• Conduct training sessions and provide support during and after the tool introduction.
• Foster a collaborative and inclusive team environment. Ensure effective communication and coordination within the project team.
• Collaborate on creation of a product road map based on the defined requirements and priorities.
• Liaise with IT technical teams, product owners, and business users to deliver updates and report projects progress.
Requirements:
• Degree in Computer Science, Information Technology,Business Informatics or a related field.
• 8+ years in project management, with experience in the digitalization industry being a plus
• Proven experience in leading large-scale IT projects.
• Demonstrated ability to manage complex projects, including planning, execution, and delivery.
• Proven ability to lead and manage specialist-based, high-performing and multicultural teams.
• Good understanding of IT Service Management technologies. ServiceNow experience is a must - strong background in ServiceNow technology and Service Management. Experience with ServiceNow Transformation/Migration projects.
• Excellent communication skills, with the ability to engage effectively with stakeholders and users.
• Experienced in Change and Roll-out Management related to new technologies with global scope.
• Strong problem-solving skills and the ability to make informed decisions.
• Team player with a collaborative mindset and the ability to work effectively in a dynamic environment.
• Proficient customer relationship and negotiation skills.
• High intercultural experience (working across teams globally).
• A team player with excellent communication and presentation skills.
• Excellent English language skills (both written and spoken).